Support and escalation
Grievance redressal
Use this process to raise a concern about Zanvito, your account, a booking or content on the platform. Providing specific records helps the support team review the issue.
1. Submit your concern
Email help@zanvito.com with the subject “Grievance redressal”. Include your registered mobile number, the relevant booking or account reference, dates, a clear description and the resolution you are seeking.
2. Information not to send
Do not include passwords, one-time codes, full payment-card details or unnecessary identity documents. Support will explain if a separate verification step is required.
3. Review process
The team may review app and booking records and ask for clarification before responding. Processing time depends on the nature and complexity of the concern and any verification or third-party information required. Submitting a grievance does not predetermine its outcome.
4. Legal entity
Zanvito is operated by Wisiora Nexus Private Limited. Grievance-officer designation and direct contact details have not been published in the verified site data; until the owner supplies them, use the support channel above rather than an unverified named contact.