Booking support
Refund and cancellation policy
Cancellation options, charges and any refund eligibility depend on the booking status and the terms shown for that service in the app.
1. Cancelling a request
Use the cancellation option in the app when it is available for your booking. Review the booking status and any cancellation charge shown before confirming. If the app does not offer cancellation for the current status, contact customer support with the booking reference.
2. Professional or customer cancellations
A request may need to be cancelled when no suitable professional is available, the service cannot be performed safely, the address is outside the supported area, or the job differs materially from the request. Customers should provide accurate job and access details to reduce avoidable cancellations.
3. Refund review
If you believe a charge should be refunded, contact support with the booking reference, registered mobile number and a concise explanation. Eligibility is assessed against the booking record, payment status, work already performed and the terms shown for the service. A submitted request is not an automatic approval.
4. Approved refunds
Where a refund is approved, the method and processing time can depend on the original payment method and the payment provider or bank. Support can confirm the available refund route for the specific transaction; this page does not promise a uniform processing timeline.
5. Service concerns and additional work
Report a service concern through the booking or customer-support channel and retain relevant job details. Additional work should be reviewed separately from the original request. Materials, parts and third-party charges may be treated differently from labour charges when a concern is reviewed.
6. Contact
Email help@zanvito.com with your booking reference. For the complete platform terms, read our Terms of Service.